30-Day Return Policy for Nile Valley Marketplace
Return Policy Overview
At Nile Valley Marketplace, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy. You may return most items within 30 days of receipt for a full refund, exchange, or store credit.

Eligibility for Returns
Items must be returned within 30 days from the date of delivery.
Items must be in their original condition, unused, unwashed, and with all original packaging and tags attached.
Certain items, such as perishable goods, personalized products, and digital downloads, are not eligible for return.
How to Initiate a Return
Contact Customer Service:
Email: customer.service@nilevalleymarketplace.com or jthergeumakeer@yahoo.com
Phone: 6164196275
Provide Order Information:
Order number
Reason for return
Photographs of the item (if the item is damaged or defective)
Receive Return Authorization:
Our customer service team will review your request and provide you with a return authorization number and return instructions.
Return Shipping
Defective or Incorrect Items:
If you received a defective or incorrect item, we will provide a prepaid return shipping label.
Other Returns:
For other returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original method of payment.
If the item was purchased using a gift card or store credit, the refund will be issued as store credit.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Non-Returnable Items
Gift cards
Perishable goods (such as food and flowers)
Personalized or custom-made items
Digital products
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service within 48 hours of delivery. We will arrange for a replacement or refund as quickly as possible.

Final Sale Items
Items marked as "Final Sale" cannot be returned or exchanged.

Contact Us
For any questions or concerns regarding your return, please contact our customer service team:

Email: customer.service@nilevalleymarketplace.com
Phone: 1-800-123-4567
Thank you for shopping with Nile Valley Marketplace. We appreciate your business and strive to ensure a positive shopping experience.